An issue with Singapore is sex toy brands doesn't open up service operations here, causing submission of claims and receiving of a fixed or new product back in the mail to be costly. Over at PleasureHobby, we will assist in getting your warranty serviced for a year as long as the product is purchased from us and still under manufacturer warranty.
While some brands and products carry a warranty, others don’t. It is important to refer to the official web page for each brand to determine manufacturer warranty details before making your purchase.
Warranty generally covers electronic device that are defective due to faulty workmanship or materials. It does not cover cosmetic deterioration caused by wear and tear or damage caused by accident, misuse or neglect. Any attempt to open to take apart the pleasure object will void the warranty.
If your product default is due to manufacturer defect, PleasureHobby will cover the cost of overseas product repairs. Local pickup and delivery for your device are covered at your own expense.We reserve the right to reject any warranty claim deemed unfit, unreasonable or due to misuse of product.
To get help with processing your warranty, use the contact us page and we will get in touch with more information.